Insurance and Payment Info


Accepted Health Plans

  • Aetna

  • AARP Medicare Complete

  • AARP Commercial Plans

  • United Healthcare Choice Plus

  • United Healthcare Medicaid

  • Blue Care of TN

  • BlueCross BlueSheild National Preferred Networks

  • Amerigroup (Coming Soon)

  • Humana Commercial

  • Humana Medicare

  • Tricare Standard

  • Tricare Prime

  • ChampVA

  • Cigna HMO/PPO

  • Coventry

  • Empire BlueCross BlueSheild

  • Kappa (only 5 per year)

  • Medicaid (TN only)

  • Medicare (TN only)

  • Multiplan - PHCS

  • Healthspring

  • Workers Comp

Payment Policy

  • Payment is expected at the time of services.

  • Fees for routine office visit and laboratory tests are also posted at your patient portal site. You are invited to review the fee schedule with the billing manager or receptionist, who will be happy to explain it in more detail. 

  • We only accept BCBS networks from the Health Marketplace (ObamaCare)

Questions About Your Bill?

Call our billing department!!

Our Billing Department can answer all of your questions pertaining to a bill you have recieved from us.



© 2016 Chang-Wen Chen, M.D., P.C.

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Concord Family Practice:

10430 Lovell Center Dr, Knoxville, TN 37922

Phone: 865-693-6620

Fax: 865-693-2909


First Care Family Practice:

901 Merchant Dr, Knoxville, TN 37912

Phone: 865-687-2277

Fax: 865-689-5336


Opening hours

Mon - Thurs: 8 am - 5 pm

Fri: 8 am - 12 noon


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